First of all, thanks for visiting RBM Beds. You are requested to review our ‘Terms and Conditions of Use’ before using this website to understand our practices. The use of this website, including the purchase of any products is subject to the terms and conditions mentioned below. By visiting this website, you agree to be bound by this ‘Terms and Conditions of Use’ agreement. It applies to all users, including merchants, customers, and vendors.
Privacy
Please refer to our privacy policy in order to fully understand how we gather and use the information of our users.
Your Use of the Site
Your use of the site https://www.rbmbeds.co.uk/ is governed by these terms and conditions. You must use this website in compliance with all data protection, privacy, and other applicable laws. By using the website you agree not to:
Attempt to interfere with or gain unauthorized access to this website or user accounts.
Post false or misleading information
Sell or transfer any of your rights to use this website to a third party without our permission
Post advertising links or content
Use this website in any illegal way
Use data mining or robots on or through the website
Remove or modify in any manner any trademark notices from materials received through this site.
Copy, republish, translate, post, or reproduce any part of the website in any way to any other website without our written express consent.
Use of Information
The information provided on the site is indicative. We do not guarantee the accuracy of materials posted by a third-party service provider. By using our website, you accept that any reliance on the information given on this website will be at your own risk.
Modification to the Services and Prices
The prices are subject to change without prior notice. RBM Beds reserve the right to limit the quantities of products or discontinue the service at any time. We will not be liable to any third parties for any changes.
Updates to Our Terms and Conditions
RBM Beds reserves the right to bring changes to these terms and conditions at any time even without prior notice. Please review this page before using this website to ensure that you understand the terms and conditions.
Feel free to contact us for more information.
Cancellation
Once the order is placed with us and the manufacturing has begun, we are unable to cancel this without the cancellation charges being applied as discussed above.
Return item because Ordered wrong size
It’s customer responsibility to check sizes of items before placing an order, if your are not sure you can ask from our customer service team. We can not return or refund the item however if you want to place an order for another part or item that will fit into your room, charges will apply.
Damages/issues
If your bed has arrived damaged, please e-mail us at contact.rbmbeds@gmail.com within 5 days of receiving the product. We will be more than happy to replace or find a resolution for any issues with your bed.
We would like to hope you are happy with your purchase, but in the event that you are not you are welcome to return it to us and we will refund you the amount paid less any fees which may be applicable with your product.
Unfortunately, due to the nature of the made-to-order products, this would not apply to the customer fabric beds and mattresses. If you wish to return a bed or mattress, a 50% cancellation fee will apply, including initial delivery charges and collection charges. This will apply with any payment method.
You will have 24 hours to make changes to your order, once placing an order with us. No changes will be acceptable after this. Any cancellations will be subject to the cancellation fee.
Please ensure that you have sufficient access to the room for the products ordered prior to placing an order. It is the customer’s responsibility to ensure they have checked the sizes of the products before placing an order with us. If your product does not fit in your home, you are welcome to return to us and we will refund you 50% of the total cost and we will also deduct initial delivery charges and collection charges.
Moreover, if the dimensions of the bed are not listed on the product listing, it is your responsibility to either contact us via e-mail. All dimensions are approximate and may have a variance of up to 5%.
In order to complete a return it must be declared to us within 5 days of the purchase date and all returnable items must be in their original, unused condition free from any defects. Due to health and safety we are unable to accept returns of mattresses which have been removed from their original packaging.
Once we receive your return in its original condition we will process the return within 5 working days. The delivery fee would be deducted from original amount.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
