Terms & Conditions
Welcome to RBM Beds. Please read these Terms & Conditions carefully before using our website or placing an order. By accessing https://www.rbmbeds.co.uk/ or purchasing any products from us, you agree to be bound by the terms outlined below. These Terms & Conditions apply to all users of the site, including customers, merchants, and vendors.
Product Fit & Customer Responsibility
It is the customer’s sole responsibility to ensure that all ordered items — including beds, headboards, and any additional parts — can be safely delivered through hallways, doorways, staircases, lifts, and any other access points leading to the intended room.
Please carefully check:
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Room dimensions
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Door and staircase widths
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Access restrictions (flats, apartments, narrow entrances)
We strongly recommend verifying all access points before placing an order.
If the product does not fit into the intended space, no returns or refunds will be accepted.
Custom & Made-to-Order Products (No Refund Policy)
All our products are custom-made or made to order.
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We do not accept returns or offer refunds on any customisable or made-to-order products under any circumstances.
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Orders placed with incorrect sizes or measurements are non-refundable, even if delivery is refused.
If a specific part of your order (for example, a headboard) does not fit and needs replacing, a new order must be placed for that part.
Additional charges will apply for the replacement and delivery.
Delivery Terms (Third-Party Couriers)
All deliveries are carried out by third-party courier services.
Delivery Location
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Deliveries are made to the main entrance only.
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For flats or apartments, delivery will be to the main building entrance, not to individual flats.
Assembly Services
If assembly has been purchased but the product cannot be moved to the desired room due to access limitations:
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The delivery team will leave the items at the address.
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Assembly charges are non-refundable, as assembly teams are dispatched separately and their fees cannot be recovered.
It remains entirely the customer’s responsibility to move the product into place.
Failed Delivery & Re-Delivery Charges
Please ensure the contact number provided at checkout is correct and reachable.
If delivery is missed due to:
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Incorrect contact details
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Customer unavailability
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Refused delivery
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Access issues caused by incorrect measurements
A re-delivery charge between £70 and £150 will apply.
This charge is set by the courier and is non-negotiable.
Re-delivery charges must be paid before rescheduling.
Delivery Scheduling
Once a delivery date is confirmed with the courier:
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Orders are usually dispatched and delivered the following working day.
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A time-slot confirmation may be sent.
It is the customer’s responsibility to ensure someone is available at the delivery address during the scheduled time.
Missed deliveries will result in re-delivery charges.
By placing an order, you agree to all courier-related terms and fees.
Order Changes & Cancellations
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You have 2 hours from placing your order to request changes.
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After manufacturing begins, cancellations are not possible without 50% charges + platform fees with is around 10%.
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Cancellation fees may apply depending on the stage of production.
Returns (Where Applicable)
To complete a return (only where permitted):
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You must notify us within 5 days of the purchase date.
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Items must be unused, in original condition, and free from defects.
For hygiene and safety reasons:
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Mattresses removed from original packaging cannot be returned.
Once the return is received and inspected, processing will be completed within 5 working days.
Original delivery charges will be deducted from the refund.
Fabric Beds & Mattresses – Special Policy
Due to the made-to-order nature of these products:
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A 50% cancellation fee applies to fabric beds and mattresses.
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This includes initial delivery and collection charges.
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This policy applies to all payment methods.
Damaged or Faulty Items
If your product arrives damaged, please contact us within 5 days of delivery at:
We will assess the issue and arrange a replacement or suitable resolution.
Product Dimensions
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All dimensions listed are approximate and may vary by up to 5%.
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If dimensions are not listed on a product page, it is the customer’s responsibility to contact us via email before ordering.
Items We Do Not Offer
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Headboard heights above 80 inches
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Ottoman gas lift beds do not include a base board on the floor, as it reduces long-term stability and removing it provides additional storage space.
Website Use
By using this website, you agree not to:
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Attempt unauthorised access
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Post false or misleading information
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Copy, reproduce, or redistribute content without permission
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Use the site for illegal activities
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Use bots, scraping tools, or data mining techniques
All website content is protected by applicable intellectual property laws.
Information Accuracy
Information on this website is provided for guidance only.
We do not guarantee the accuracy of third-party content, and any reliance on website information is at your own risk.
Pricing & Service Changes
Prices may change without prior notice.
RBM Beds reserves the right to:
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Modify products or services
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Limit quantities
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Discontinue items at any time
We are not liable for changes affecting third parties.
Privacy Policy
Please refer to our Privacy Policy for full details on how we collect and use personal information.
Updates to Terms & Conditions
RBM Beds reserves the right to update or modify these Terms & Conditions at any time without notice.
Please review this page regularly before placing an order.
Klarna Payments
We offer Klarna payment options in cooperation with Klarna Bank AB (publ), Sweden:
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Pay in 3
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Pay Later
Your personal data is handled in accordance with Klarna’s privacy policy and applicable data protection laws.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us via email.